Returns & Repairs

Need to return something?

  • Please notify us via email that you would like to make a return. We ask this of you so we know to check our PO Box, otherwise your return might sit there for weeks.
  • Products in NEW condition are returnable for exchange, credit, or refund within 30 days of purchase. Returns must be postmarked within that timeframe.
  • For holiday gift items purchased after November 1st, returns and exchanges will be accepted until Jan 15th or 30 days from purchase date, whichever is a longer return time frame.
  • Return shipping is the responsibility of the returnee. Shipping costs will be charged for exchanges.
  • If you received free shipping and subsequently return the order, original shipping costs will be deducted from your return credit

Ship returns to:

RAGGEDedge Gear
PO BOX 863
Meadows of Dan, VA 24120

Please be sure to include a copy of your packing slip along with a note on it saying how you’d like us to process your return: refund or exchange for a different product.

I’ve had my wallet/bag for a number of years now and it is showing some wear, will you repair it?

Here’s the deal. If we can repair it, we’re happy to do so, if the product hasn’t been tampered with in any way. Removal of our label (we know they don’t rip out folks) is definitely considered tampering and stitching issues related to such shenanigans will not be repaired.

Repairs to stitching on the outer edges of wallets & folders/folios can be done; it won’t look new again, but the mark of a repair on a well made, used hard, and thoroughly loved product is something to be proud of in our opinion. And, if a repair gives it a few more years of life, rock on.  

The wallet in the photo above is 5 years old and showing wear at the crease and a few missing stitches.  The black edging isn’t even loose (magic of the triple step stitch at work).  This is normal wear and truthfully not critical;  without doing anything, this wallet will hold up for many more years.  However, this is repairable. 

Repairs on gear bags can be tricky to impossible, but we will do our best.

Before sending us your gear, please contact us via email with a picture and description of the issue so we can scope out the situation.

Keep in mind that gear is subject to extreme wear in everyday use: please do not expect it to last forever. You can expect a RAGGEDedge Gear product to give years of hard service but only true love lasts forever.

RAGGEDedge Gear Warranty:

All RAGGEDedge products are guaranteed to be free from manufacturing defects in material and workmanship when they arrive. These defects are rare and always evident while the product is new. Please contact us immediately if you have an issue. If something goes wrong and it’s our fault, we’ll fix or replace it for free. We will let you know if you need to send the item back to us for a closer look.